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This refund policy sets out the refund charges applied by DNA Worldwide Group Ltd. Full details are listed in our Terms and Conditions.
DNA Worldwide Group Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2010.
Home Testing
All sales are final. Due to the personalised nature of the home DNA testing kits, which are barcoded and customised for each client, they fall outside the distance selling regulations. However if you have ordered a Home Test then you have seven working days from the date on which the Company accepts your order, to cancel the Contract without cause subject to a £25 admin fee, upon serving a written notice of cancellation upon the Company provided no testing has started. DNA Worldwide offer a sliding refund scale shown below:
- Within 7 Days and testing not started - 100% Refund minus shipping and £25 Admin Fee
- 7 - 20 Days and testing not started - 50% Refund minus shipping
- More than 21 days, if samples have been received or testing started - No Refund
On cancellation for whatever reason you must return the Kits the Company has delivered to you in the pre-paid envelope provided within 7 days of cancellation. You must keep the Kit in your possession prior to its return to the Company and in good condition. If the Kits are damaged on delivery the Company will replace or exchange any such Kits.
Legal Testing
With Legal Testing a £75-£120 case fee plus shipping charges and appointment fees will apply if the test is cancelled after the case has been set up on our system, provided the samples have not been received by our company.
- Within 7 Days and testing not started - Part Refund minus £75 Admin Fee, Shipping and any appointment fees
- 7 - 20 Days and testing not started - Part Refund minus £120 Admin Fee, Shipping and any appointment fees
- More than 21 days, if samples have been received or testing started - No Refund